Target group

Managers (this training is designed for individuals who are new to or transitioning into management roles, as well as for entry-level and mid-level leaders).

Objectives

The goal of the training is to enhance accountability, ensuring that managers clearly understand who is responsible for specific tasks and who possesses the necessary expertise. Participants will also gain practical knowledge to excel as leaders.

Topics covered

1. Management Functions

• Planning: Analysis, goal setting, task assignment. Situation analysis (SWOT analysis). Goal setting (SMART). Effective algorithms for assigning tasks to subordinates. Task-setting styles. Task prioritisation using the Eisenhower matrix.

2. Delegation

• The purpose of delegation. Which tasks can be delegated and which cannot? How can a manager determine who is suitable for delegation and who is not?

3. Motivation and Development

• Understanding motivation: Material and non-material motivation. Herzberg’s Motivation Theory. Value-based management for business (K. Kharsky). Methods of employee motivation tailored to individual motivation profiles.

4. Control and Feedback

Feedback and methods of delivering it. Rules for providing constructive feedback.

5. Essential Communication Skills for a Manager

• Challenges of Leadership: What difficulties do individuals face upon becoming managers? How to establish oneself in a new role and handle situations where former colleagues, now subordinates, resist accepting the new leader. Role expectations, role conflicts, and the resulting stress. Personal traits of mid-level managers that make it difficult to maintain a leadership position.
• Robert Dilts’ Cognitive Levels: Environment, behavior, skills, beliefs, identity. Discussion on the significance of these levels in a person’s life and how to avoid addressing problems on levels not suited for them. Identifying the levels where negative feedback is given.
• Communication and Influence Skills

1) Starting a Conversation: Key strategies for quickly establishing rapport with someone. Utilising body language and vocal characteristics (speed, tone, volume, etc.) to maintain connection. Recognising visual, auditory, and kinesthetic thinking styles and their expression through body language.

2) Communication Barriers: What are communication barriers, and why should they be avoided, especially in stressful situations?

3) Self-Assertion Skills: Knowing when to assert oneself and when to step back. Using “I” and “You” statements effectively and appropriately.

4) Asking the Right Questions: The art of asking questions as a key to effective management. Balancing the frequency and type of questions to avoid turning a conversation into an interrogation. Knowing when to use open-ended versus closed-ended questions. Encouraging subordinates to think critically and take responsibility for their work.